Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — disabling my freecharge account without any prior notice

Aska123

from Surat, Gujarat

Address:	395007
Website:	Freecharge app

Respected team,
My freecharge reg. Mob no. [protected]
My reg. Email id is [protected]@gmail.com. On 7 th december 2018 at about 11:30 pm i added 150 rs.in my wallet... A moment later when i was about to recharge my another mob. No. They signed out immediately and told me to login again... When i tried to login it showed account is disabled for security reasons.. Its my worth each penny... I contacted freecharge via mail as it foes not have a customer executive for any customer support... They were unable to provide me with any help... I read many reviews from different forums as many customers have lost a big sum on freecharge ewallet services... A big fraud gas been done with me... Please provide me with help so as i can atleast get my money back... And take required action against freecharge wallet... They dont have any right to disable a user account on the basis of their so called fraud type security reasons.

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Jan 14, 2019

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Dec 08, 2018

Updated by Aska123 As i had contacted freecharge the ticket number they gave was 369548...they asked me to provide with a copy of id proofs...I too have provided it with the best of my knowledge... Till now i cant login nor can i get my money back.. please freecharge...this is the main reason u are lost in the market...u dont stand anywhere in the market...u take advantage of a customer like us...please dont make fraud to fill up ur pockets instead do something that can make u stand as a customer centric wallet services...its my biggest mistake of my life that i believed in your services...please its an urge to retrieve me to my wallet services

Verified Support

Dec 09, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Team,

A refund of Rs.150.00 has been initiated through our Payment Gateway to your respective bank / card account on[protected].

We will notify the user regarding this issue on his registered email ID.

Happy FreeCharging,
Customer Success Team