Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — first recharge not successful and second successful same at time, after few minutes the first recharge done

ravin.sitm

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122001

Please note that I have first recharged my vodafone prepaid mobile [protected] with Rs 458 for recharge unlimited pack.
But I got a confirmation that the recharge has not been successfully done. I waited for few minutes. Then I tried again doing recharge Rs 458, it got successfully recharged and I got confirmation also for the same at time 5.59 pm 21/11/22018 with Order Id : FCVA[protected]. After few minutes the first recharge of Rs 458 has also got confirmed at time 6.00 pm 21/11/22018 with Order Id: FCVA[protected]. Now my concern is that both the recharge are for unlimited Pack.
Now Please if you could refund the first recharge of Rs 458 because second recharge successfully done at time 5.59 pm 21/11/22018 with Order Id: FCVA[protected] and first recharge done after few min with Order Id : FCVA[protected] . It would be really very appreciable. Your customer support number is always busy, that's why I am writing you this mail. Thanking you in anticipation.

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Dec 26, 2018

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ravindra,

We regret for the inconvenience caused during the recent transaction.

The operator has confirmed that the transaction was successful with the order ID FCVA[protected].

Here are your recharge details: -

Recharge Number:[protected]
Recharge amount and date: Rs.458 and 21-Nov-2018
Operator ID: ONR[protected]
Plan details:Rs 458 =Unlimited Local, STD and Roaming Calls along with 1.4GB/Day and 100 SMS/Day for 84 days. T&C Apply, Validity: 84 days

Kindly contact the operator with your operator ID ONR[protected] and they should be able to assist you regarding the details on the recharge and its benefits.

Happy FreeCharging,
Customer Success Team

Nov 23, 2018

Updated by ravin.sitm fryou are not support of coustomers. frist you learn complaint and give me ans acording my query not repeated ans.
first recharge has not been successfully done. I waited for few minutes. Then I tried again doing recharge Rs 458, it got successfully recharged and I got confirmation also for the same at time 5.59 pm 21/11/22018 with Order Id : FCVA[protected]. After few minutes the first recharge of Rs 458 has also got confirmed at time 6.00 pm 21/11/22018 with Order Id: FCVA[protected]

Nov 23, 2018

Updated by ravin.sitm you are big cheater not have anu coustmer care no. one mobile computer voice not any option contact ot care...
kindly stop cheating of coustmer