FreeCharge — need refund | |
I made a transaction from google pay to freecharge vallet of rs 1851 to place an order on shein amounting to rs 1856. There was a balance of rs 5 in the freecharge wallet. Cash got debited from my account but order wasn't placed. It's been more than a week now. I've contacted my bank and google pay. They say it was a successful transaction. Freecharge denies this and on the transactions section it's still showing as processing. When i emailed the customer support i was informed that the transaction was unsuccessful. I need my money back. I'm attaching the screenshots of the said communication Was this information helpful? | |
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Apr 27, 2020 Updated by Shringa Shringa Attaching the email communication Verified Support Apr 27, 2020 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Regret the inconvenience caused. We have shared details on your login ID, kindly check with the ticket #1971257 and follow-up on the same. Regards, Customer Success Team Apr 29, 2020 Updated by Shringa Shringa I got a mail from consumer complaints but didn't understand anything. Would you please be more clear? I'll attach the screenshot of the same Apr 29, 2020 Updated by Shringa Shringa I did as was told and approved the payment  | |
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I have logged in to freecharge at [protected]@yahoo.com.
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