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Freecharge Payment Technologies / Freecharge.in — Balance is not refund

I am recharge My PH.N MY balance is deducted from bank but recharge is not done sucessfull then I got msg in my inbox if money is debited from your bank it will be refund within 5 to7 days but refund is not. then I write a mail to FREECHARGE I am submit everything which they want but my balance is not refunded.
MY ORDER NO. FCVA[protected]
MY RECENT TICKET NO. 996601
MY FREECHARGE ID IS [protected]@GMAIL.COM
MY CONT. NO [protected]
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Complaint Status


[Jan 27, 2017] Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    35%
    Complaints
    2071
    Pending
    0
    Resolved
    713
    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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