Freecharge Payment Technologies / Freecharge.in — Balance is not refund

Address:Haridwar, Uttarakhand, 247667
Website:WWW.FREECHARGE.IN

I am recharge My PH.N MY balance is deducted from bank but recharge is not done sucessfull then I got msg in my inbox if money is debited from your bank it will be refund within 5 to7 days but refund is not. then I write a mail to FREECHARGE I am submit everything which they want but my balance is not refunded.
MY ORDER NO. FCVA[protected]
MY RECENT TICKET NO. 996601
MY FREECHARGE ID IS [protected]@GMAIL.COM
MY CONT. NO [protected]
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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