Freecharge Payment Technologies / Freecharge.in — Freecharge UPI id:[protected] issue not getting solved

Dear Sir / Madam,

I am writing to you to raise an issue about: freecharge UPI

The issue that I have experienced was: I tried making a payment to Nakpro company via freecharge UPI of amount Rs 2696.07
This was successfully made to [protected]@freecharge (UPI id:[protected], PFA screenshot. But this payment never reached its actual receiver account i.e. Nakpro and money still lies with freecharge bank account number ending 1465 as confirmed by my bank as well.
I raised a ticket 3002971 with freecharge, but they are not at all addressing my issue.

It occurred on: 27/07/2021

I want freecharge should refund my money which is still stuck with them in their bank account ending 1465 and not processed further for placing my order. If this money has been processed to its receiver bank account, kindly provide me the screenshot of bank account details of 27.07.2021 or 28.07.2021 which should clearly show the receipt of the amount Rs 2696.07

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Piyush N
Mb [protected]

UPI id:[protected]

Nagpur
440033