Freecharge Payment Technologies / Freecharge.in — Flawed system for transactions

Jun 17, 2017

Updated by Sushant.Roy Transaction I'd FCVA[protected]

This consumer forum shows that the below complaint has been resolved but it has not been resolved by Freecharge, the company did not refund my money or gave any clarity on their flawed System of transaction for mobile recharge.

I had selected Vodafone and Gujarat in Freecharge app software to charge my mobile number with Rs.1000 (One thousand rupees); however due to type error the number was typed wrongly but Freecharge aap software did not show any reconfirmation option to rectify the number and recharged an Airtel number in Tamilnadu instead of Vodafone number in Gujarat. This was a serious flawed software design. First it did not give any confirmation like double time entry of mobile no. to avoid mistake, secondly it did not even consider selection of Gujarat State & Vodafone under its own software and transferred my recharge to Airtel no.in Tamilnadu.

I lost my 1000 rupees due to their weak software system design. I wrote them several times but there has been no positive solution or refund given back to me.

I would not recommend this application to anyone. It is also customer unfriendly.