Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / Freecharge.in — Money debited from freecharge but not processed at partner site

Navita Kanojia

from Panaji, Goa

Address:

Nashik, Maharashtra, 422010

Dear Sir,

I was trying to purchase a bluetooth headset from EBAY, I filled all the details and proceed to pay through my freecharge wallet though the money got deducted from FREECHARGE wallet but the order did not placed at EBAY.

Now when I am calling EBAY people they are saying that our paisapay team has verified that amount does not reach to our paisapay account and money is with freecharge.

When I am sending a email to freecharge the pregenerated email comes which says 'We are internally discussing and we will get back to you shortly'.

Its almost 15 days and several follow ups have been taken but EBAY and FREECHARGE both are not responding properly, Please help me.

Regards
Navita

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 18, 2017

Updated by Navita Kanojia Dear Ebay Team,

I have already contacted you people, I had word with your team Managers, Kishore Pandit, Mr Senthil, Ms Prinkya, Jitendra every one is just telling that we have forwarded your complaint to the relevant department thats it there is no action yet.

I am literally fedup of all this things yaar shame on you from last 20 days I am taking follow ups.

If you can do then please tell me or else ill have to file this in consumer court now.

Regards,
Navita K

Jan 18, 2017

Updated by Navita Kanojia Dear Freecharge Team,

You are not at all taking any initiative, your people never contact customer after 48 hours also.

There are 2 transaction of yours done on ebay both the ref numbers are below, for which I haven't received refund.

HFRW[protected] - 3rd Jan afternoon transaction of rs 456
HFRW[protected] - 3rd Jan evening transaction of rs 398

Will you guys going to refund my money back or not?

Regards,
Navita K

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Comments

pratibhadongre

from Mumbai, Maharashtra

Dear Sir/Madam,

Please note that we had done payment to Tata Sky (DTH [protected]) in which Transaction Failed!!!

ORDER ID : FCDW[protected]

Transaction Date : 07 Jan 2017

Amount : Rs. 4000/-

Kindly re-check at your end refund the amount at the earliest.

Regards

PRATIBHA DONGRE
[protected]
26462041/42/43

eBay.in Customer Care

from Delhi, Delhi

Dear Navita Kanojia,

We are sorry to hear that you've been having this experience. We don't have access to your account. Please reach out our concerned team here:http://ocsnext.ebay.in/ocs/home.

Regards,
Team ebay

Navita Kanojia's [Complaint's author] reply, Jan 19, 2017

Dear Team,

I contacted freecharge team today one of the representative Mr Arnav told that refund is not initiated from EBAY yet.

Can you take this with ebay and process the same for both the transaction.

HFRW5020076593 - 3rd Jan afternoon transaction of rs 456
HFRW5021396699 - 3rd Jan evening transaction of rs 398

Regards,
Navita K