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[Resolved]  Freecharge Payment Technologies / Freecharge.in — money deducted but electricity bill not paid

Hi,

I made a transaction to pay my electricity bill on 12 Nov, 2018. Freecharge deducted 2014.00 INR from my bank account and my electricity bill is still unpaid.

FC Transaction ID
FCEW[protected]

I contacted JVVNL and they told me that they didn't received any money from freecharge. I contacted 3-4 times to freecharge customer care for this and they people always replying with a robotic answer. Now my bill payment date is expired and i have to pay fine along with the bill payment to JVVNL.

Please let me know how can i get my money back from freecharge.

Best,
Ashish
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Dec 19, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2018
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ashish,

We have got this rechecked with the service provider and glad to inform you that this transaction (order ID: FCEW[protected]) has been successfully processed against the Account Number[protected] and operator transaction ID for the same is FRC[protected].

In case the payment is not updated in this billing cycle, the same should be updated in your next bill. We request you to wait till the next bill gets generated and revert with the latest bill copy in case the amount doesn’t reflect even in next bill.

Also, we have reverted to your registered Email ID, Kindly check accordingly.

Appreciate your understanding.

Happy FreeCharging,
Customer Success Team
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