[Resolved]  Freecharge Payment Technologies / Freecharge.in — money deducted from bank account but not added into the wallet

In yet another instance of failed add money transaction, rs 125 have been deducted from my bank account and not added into the freecharge wallet. There's a large frequency of failed add money transactions due to some technical faults in the payment gateway of freecharge payment solutions. Kindly help me in refunding of the lost money. See the screenshot of the payment.
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Jun 13, 2019
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
May 12, 2019
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

We are unable to trace your account details with the provided Order ID. Kindly write back to us with your registered email ID and mobile number on [protected]@freecharge.com so that we can assist you further.

Thanks,
FreeCharge Customer Support!
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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