[Resolved]  Freecharge Payment Technologies / Freecharge.in — money not refunded despite transaction being not successful

I made a recharge of rs.99/- on my bsnl no on the 22nd of september 2018 at free charge at 11:22 a. M. The transaction was not successful and the status showed as processing. My transaction id is fcva[protected]. On informing freecharge about this, they said that if the recharge is not successful, they would refund my money in 3 hours. They did not. I got in touch with them again where they informed that sometimes it takes upto 48 hours for operator confirmation. If that does not happen, then they would refund my money. 60 hours have passed. Neither has the transaction been successful nor has my money been refunded. They now say that they need 2 more working days to resolve the issue. So that amounts to a total of 96 hours from their original promise of three hours. Despite repeated requests over facebook messenger and emails, nothing has been done. I have been cheated. I want my hard earned money back