[Resolved]  Freecharge Payment Technologies / Freecharge.in — no code received but my money is deducted

Address:41 Collin Street, Kolkata, West Bengal, 700016
Website:Frecharge.in

I bought a google play gift card they charged me 1000rs but they did not give me any code to redeem and are asking me to wait 2 days
Why should i wait i paid you you give me my stuff or refund the money
I bought the codes for a purpose and now the offer is also finished so anyway you have wasted my time and money
I want my codes or the amount returned as soon as possible. And i will not wait for 2 days
You say it's an operator issue the ask your operator do whatever you can i want my codes or the money back. I never made a mistake so i will not bear any wait times as well.
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May 6, 2019
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2019
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Osama,

The transaction for the Google play code was unsuccessful and the amount was refunded to your wallet. As the transaction was failed, the Google play code could not be sent to your email ID.

Request you to utilize the wallet balance and process another transaction in order to avail the Google Play code benefits.

More details are shared on your registered login id, please check your inbox using ticket ID: 935251

Thanks,
FreeCharge Customer Support!
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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