[Resolved]  Freecharge Payment Technologies / Freecharge.in — not able to transfer refund to bank

Hi,

This is Rizwan here.

I have made a payment through freecharge(from debit card) to 1 mg for my order. Later on I cancelled my order. The refund was directly credited to my freecharge account and not in my bank account.

I spoke to Mr Matin on Freecharge CUSTOMER CARE and asked to refund my balance to my bank account. Then they said it is not transferable to bank, you have to use on freecharge!!!

Such ### policy by freecharge. This is my money that was refundable not even it was a cashback money and they are asking to use on freecharge.

Worst policy ever seen in my life. No any other apps are doing these sit like freecharge is doing.
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Apr 9, 2019
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2019
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for writing in!

We understand that you require assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

To address your concern, kindly provide the following details:

1. Email ID registered with FreeCharge
2. Recharged Number
3. Order ID of the transaction
4. Date of transaction
5. Recharge amount
Do write to us for further queries.

Happy FreeCharging,
Customer Success Team
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    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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