[Resolved]  Freecharge Payment Technologies / Freecharge.in — Not giving my refund

Address:110016
Website:www.freecharge.in

I made a payment to freecharge on 23rd February amounting to 346 rupees. it was debited, but transaction was unsuccessful. i have not received the refund yet. i have been continuously contacting them, but in vain. pls help me.
They claim that refund was processed on 24th feb. i have been mailing them continuously regarding the same. their responses were cold and useless. I am student. I don't earn much. I made a poor decision o[censored]sing freecharge. this has been taking most of my time for the past month. Even the RRN number they gave me is fake. What do i do? Who do I go to??? pls pls help me.
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May 13, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details at [protected]@freecharge.com.

Email ID registered with FreeCharge
Recharged Number
Order
Date of transaction
Recharge amount
Mar 16, 2017
Updated by Roshni Mary
I have already given all the details. i msgd you in fb, i mailed you. no respite at all. tkt no 133378, if you really must know
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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