Freecharge Payment Technologies / Freecharge.in — Payment debited from account but not credited/refunded

Address:Hyderabad, Andhra Pradesh, 500034
Website:www.freecharge.in

I was the done the payment for bookmyshow through freecharge. Amount was deducted from my account but not credited to freecharge account and tickets was not booked. Transaction is showing as success in freecharge. if the money was not added to my freecharge wallet amount is suppose to refunded to my account but till date not refunded. Please find the order id. i have mailed to company customer care and got replied as

Order ID:[protected]
Date : 04/01/2017
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Jan 07, 2017
VENKATESH PACHAKOLLA's response
they r saying our customer will call u with in 24 hours but there is no call from them
Complaint comments 

Comments

My freecharge account is blocked it says it was blocked temporialy but from 3 days i was nt working i m having 200 rs in my account i kept a mail to them but there is no responce from them and plz help me to get my money back from them
I had done the payment of Rs. 418 for Domino's pizza through freecharge. Amount was deducted from my account but order was not done on domino's. As i checked with Domino's customer care also. they said that they had not received any order from my side.Transaction is showing as success in freecharge. Please get my money back asap. Worst service. No customer service no support.
Order ID: [protected]-1
Date : 15/01/2017

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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