Freecharge Payment Technologies / Freecharge.in — payment vanished | |||
I paid rs.300 on tatasky app, through freecharge on[protected], but it was not credited to my tatasky account, though this payment was deducted from my icici credit card? I complained to tatasky but they told me that due to server crash, payment was not received by them. Then i complained to freecharge but they just acknowledged but haven't done anything yet. I tried to lodge a complaint on rbi's website but freecharge and their payment gateway accelyst pvt ltd are not registered with rbi. I don't know if this companies are operating illegally? Both my accounts with tatasky and freecharge are linked to my mobile no [protected]. Was this information helpful? | |||
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Mar 09, 2020 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Suresh, Thank you for writing in! We understand your concern regarding the recent transaction at IndiaIdeas Com Limited on 01-Mar-2020 (order id 62selOUJizjOWh_RFRW[protected]_1WPIN1). As per our records, the transaction is successful, and the payment was credited to IndiaIdeas Com Limited. In case of any query about the successful transaction, please get in touch with the merchant by writing at IndiaIdeas Com Limited. In case the transaction is failed and IndiaIdeas Com Limited initiates a refund, it will reflect in your FreeCharge Balance immediately or to your bank/card account in 5-7 business days depending on your mode of payment. Appreciate your understanding! Happy FreeCharging, Customer Success Team | |||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
My credit card statement is showing that it was paid to Accylst, as mentioned in my complaints, through your App.
This transaction is shown as successful on your App but I don't know where the money has gone, it's not credited to FreeCharge App or Tatasky ?
It's already 9 days past, please resolve soon.