[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund for Tinmen transaction via Freecharge. | |
I paid for tinmen (food service company) via freecharge through debit card. I initiated refund on 15th february and got a message from freecharge about refund initiated. It was not been reflected in my bank account. I have raised multiple complaints via email and facebook. Facebook team was responsive but asked to respond via email and emails were not responsive. I have sent my bank statement as asked to their ticket and yet no response. My ticket number : #1265081 Was this information helpful? | |
Mar 27, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Feb 24, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing back. We apologize for the inconvenience caused to you. We understand that you are worried about the refund that you have requested. As per our records Payment Gateway initiated auto refund of Rs.3, 459 to your account on 15/02/2017 against the order ID MOJO7208000W86369647_1. Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. Since the amount has been debited from your bank account, please contact your bank with regards to this transaction with the reference number 74678447047717047561181. You can use this email as a reference for the funds not received by the merchant. We sincerely regret for the inconvenience caused. Please feel free to write to us at [protected]@freecharge.com for any further assistance. | |
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