[Resolved]  Freecharge Payment Technologies / Freecharge.in — refund my money rs1441 to my bank account

I am a syndicate bank account holder-karaikudi branch. I pay the electricity bill with freecharge on 12th may 2020 but transaction failed. Unfortunately money rs 1441 has been deducted from my bank account. I have thought that the money would be returned in 3-4 days but it is not returned till 22 may. Please help me. I asked the freecharge customer service. They have replied like this.

"please be informed that the payment of rs.1441.0 against order id fcem[protected] was automatically refunded through payment gateway to your respective bank/card on 12-may-2020. We have also verified the same with our payment partner and confirmed that the amount was successfully refunded. Hence, request you to get in touch with your bank for the refund amount to reflect in your bank/card account with the below-given details and raise a dispute with your bank:
Payment gateway id: sur[protected]. You can use this email as a reference for the refund initiated by the merchant".
I attached the above text for your reference. Kindly solve the issue and refund my amount of rs.1441 to my account.
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Aug 6, 2021
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
May 23, 2020
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for contacting us.

We request you to route your query either through your respective Bank or Cyber cell (www.cybercrime.gov.in) on risk.[protected]@freecharge.com along with the following details for security purpose.

Thanks,
FreeCharge Support team
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