[Resolved]  Freecharge Payment Technologies / Freecharge.in — Refund Not received after 2weeks

Address:Kolkata, West Bengal, 700003
Website:Freecharge.in

Sir/Madam,
I am Sourav Banerjee. Recently I faced some problems while using freecharge wallet. I have mentioned them serially.

No. 1 : On 9th January 2017 I tried to pay on E-bay an amount of Rs. 345/- using freecharge wallet. On that page transaction failed but the amount was deducted from my wallet. Immediately I logged a complain at [protected]@freecharge.in. On same the day a reply came with a ticket number 816542. It has been 10 days since I registered the complain. On that mail it was also written that someone from freecharge will respond within 24 to 48hrs. But I didn't get any feedback.

No. 2 : A refund of Rs. 245/- was cleared from E-bay on 10th January. I called the customer care of E-bay, they informed me this and gave me a reference number that is HFRW[protected] . But the amount is not showing in my wallet balance.

This is my humble request to you, Please help me to solve these problems. I have been using freecharge for a long time, never had such issues before. You can contact me at [protected] / [protected]. The number registered with my freecharge wallet is having some network issues, so may be not reachable if you call.

Thanking you
Sourav Banerjee
[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 22, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Freecharge Payment Technologies / FreeCharge.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    2440
    Pending
    0
    Resolved
    828
    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
    View all Freecharge Payment Technologies / FreeCharge.in contact information