[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund of BESCOM Electricity bill payment | |||||
I had paid BESCOM Electricity bill payment on 14 FEB 2017 of Rs.: 982 on FreeCharge, the payment was failed but the amount was been deducted from my bank account. Hence I have sent number of mails regarding the same issue but there is no response for the freecharge customer care team. I have even tried to calling freecharge customer care but there is no response even from that end. However as per their own policy the amount needs to refund to my account within 7days. The freecharge customer care team has created multiple tickets which are given below but not responded for single mail and apologizes for the inconvenience and due to this issue I have to pay penalty to BESCOM since the bill was not paid on time which is even more frustrating for me. It’s completely frustrating working with continuous failures on each mail with freecharge. Hope this forum will get my money back from the Freecharge. I would recommend every one to stop using the freecharge payment portals to safeguard their hard earn money. Transaction on FreeCharge Order ID: FCEA[protected] BESCOM Electricity A/c: [protected] Date & Time of Transaction: Tue Feb 14 2017, 11:04:37 PM FreeCharge tickets: 1272010 1209617 1267260 1254904 Was this information helpful? | |||||
Feb 25, 2017 Complaint marked as Resolved issue is not resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Feb 28, 2017 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sindhu, Thank you for writing in! We are sorry to hear that you have not received the refund for your recent transaction. For your order FCEA[protected], our payment gateway has initiated auto refund to your respective bank / card on 15/02/2017.This process usually takes 5 to 7 working days. Incase you would like to contact your bank for the refund status, please share the refund ref number [protected]. This will help the bank to trace this transaction. We regret for the inconvenience caused. Do let us know if you have any further queries. | |||||
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