[Resolved]  Freecharge Payment Technologies / Freecharge.in — Refund of BESCOM Electricity bill payment

Address:Bangalore, Karnataka, 5600097
Website:www.freecharge.in

I had paid BESCOM Electricity bill payment on 14 FEB 2017 of Rs.: 982 on FreeCharge, the payment was failed but the amount was been deducted from my bank account. Hence I have sent number of mails regarding the same issue but there is no response for the freecharge customer care team. I have even tried to calling freecharge customer care but there is no response even from that end.

However as per their own policy the amount needs to refund to my account within 7days. The freecharge customer care team has created multiple tickets which are given below but not responded for single mail and apologizes for the inconvenience and due to this issue I have to pay penalty to BESCOM since the bill was not paid on time which is even more frustrating for me.

It’s completely frustrating working with continuous failures on each mail with freecharge.
Hope this forum will get my money back from the Freecharge. I would recommend every one to stop using the freecharge payment portals to safeguard their hard earn money.

Transaction on FreeCharge
Order ID: FCEA[protected]
BESCOM Electricity A/c: [protected]
Date & Time of Transaction: Tue Feb 14 2017, 11:04:37 PM

FreeCharge tickets:
1272010
1209617
1267260
1254904
Was this information helpful?
No (0)
Yes (0)
Feb 25, 2017
Complaint marked as Resolved 
issue is not resolved
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Sindhu,

Thank you for writing in!

We are sorry to hear that you have not received the refund for your recent transaction.

For your order FCEA[protected], our payment gateway has initiated auto refund to your respective bank / card on 15/02/2017.This process usually takes 5 to 7 working days.

Incase you would like to contact your bank for the refund status, please share the refund ref number [protected]. This will help the bank to trace this transaction.

We regret for the inconvenience caused. Do let us know if you have any further queries.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Freecharge Payment Technologies / FreeCharge.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    2440
    Pending
    0
    Resolved
    828
    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
    View all Freecharge Payment Technologies / FreeCharge.in contact information