Freecharge Payment Technologies / Freecharge.in — Ticket # 1414078 - please reverse transaction done

Website:

Freecharge.in

Hi, I have raised request to refund my wallet recharge back to source.
my id - murugesh.[protected]@gmail.com
transaction done on mar 30 for 5000 rs.
but even after confirmation, when ever I ask please intiate refund I just got below response. with out intiating the refund they just replying to email. because last 3 days I am following up multiple times, with out reading email they are responding below email, but still now the refund is not intiated as my wallet balance shows 5000 still.
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Dear Murugesh,

Thank you for writing in!

We understand that you are unable to withdraw the wallet amount to your bank.

Once we will initiate a reversal to the source account it will take 5-7 business days. In case amount not receive to your account kindly get back to us.

We appreciate your patience & co-operation.

For further queries please do write email.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

Do reach out to us in case you have any further queries. In case, we don't hear from you within 24 hours your ticket no 1414078 shall stand closed at our end.
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