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Freecharge Payment Technologies / FreeCharge.in

[Resolved]  Freecharge Payment Technologies / Freecharge.in — transaction fail and money was not credited in my freecharge account.

Address:Pune, Maharashtra, 411045
Website:freecharge.in

I did train ticket booking on irctc using freecharge wallet and the tracation failed, amount debted from my freecharge wallet and IRCTC team refunded the amount to freecharge wallet. I received SMS saying your current balance is 1305. When i check free charge app/website both are showing empty balance and it is throwing an error saying server is busy and unable to server. So far the service is not restored, always throwing same error. I made a complaint with the free charge through email, it's almost more than a week but no response from them.
I'm trying to talk to their Customer executing but it is completely IVR system, no chance to take the call to Customer representative .
Attaching all transaction details for reference for resolving the issue.
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Oct 21, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Please write to [protected]@freecharge.com with registered email ID.
Verified Support
Sep 19, 2018
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Team,

Please write to [protected]@freecharge.com with registered email ID.
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Comments

Yes, i did email complaint but no response from freecharge team almost a month. Very bad experience from them, i never see this kind of not responsive state form other e-wallets paytm and Mobikwik.
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Krishna Kumar Sethi's reply, Sep 8, 2018
Yes

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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