Freecharge.in / Accelyst Solutions — Amount deducted, transaction status success but recharge not done

Address:110091
Website:Freecharge mobile app

While doing a recharge of my reliance number from freecharge of rs 299, amount got deducted from my account, page was loading and came 404 error. After that transaction status was successful but number was not recharged. I got this message from 52811 "52811:
Dear customer, your request could not be processed. Please try again. We regret the inconvenience. Thank you. Reliance.
Received: 01:22"
Even after all this freecharge has not yet refunded my amount, its been 3 days now. They can even verify this from reliance, that my number was not recharged. Today after 3 days i recharged my number again from paytm.
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Hey Deepa, this is a very common problem that most of the users are facing with Freecharge. They get to this website to recharge their phones and end up losing their money from the bank account with gaining any balance. I have gone through the same a few times. I have completely stopped using this site as I din't want to keep losing my money. While I was surfing the Internet to find some reliable websites and apps to get my phone recharge done, I found Billbachao. I read about it online and thought of giving it a try. I downloaded the Billbachao app from the Google PlayStore for free. Its been more than 6 months that I am using this app and trust me I have no complains. It is great. The transaction is quick and safe. The amount gets debited from my bank account and within a few minutes I receive my balance. I trust this app completely. I have suggested my friends too to use this app as even they have lost money while recharging their phones with unreliable websites and apps. I suggest you too try this lovely app. Trust me you will never regret your decision.You can get this app here - http://bit.ly/ormbb

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