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[Resolved]  Fullerton India Credit — Harassment and calls

Loan no 81776.

Dear sir/Madam,

This is with reference to the captioned account number with your company.i understand that my account with your company is overdue to my extreme financial hardship.i would like to bring this to your notice that I have received numerous phone calls/text messages from your employees/agents that are harrasing and threatening in nature..Despite my repeated requests, the frequency of the calls and intimidations ceases to slow down and are intruding into my family life causing great Amount of mental trauma and distress.

Please note that I have started to record and every single call received from your employees/Agents.

Please be informed that:-

The Reserve bank of indias fair practised call for debt collection s(Master circular RBI/2011-12/63 DBOD.No.FSD.BC.14/24.01.011/2011/12)requires that banks and debt collection agents should not resort to intimidation or harrassment of any kind either verbal or physical, against any person in there debt collect efforts.This code also dictates that collection agents should humiliate publicly or intrude the privacy of the debtors family members, referees, friends, by making threatening and anonymous calls or making calls and misleading representations. By sending this communication it is my intention to stop all your calls and collection activity from this day forth..

Please give this very important matter the utmost attention.

Sincerely

Sudhir kulkarni
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Aug 7, 2021
Complaint marked as Resolved 
Jun 30, 2021

Complaint Status

Fullerton India Credit customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2021
Fullerton India Credit Customer Care's response
Dear Sir / Ma’am,

This is with reference to your concern pertaining to your loan with FICCL.

We state that, in order to evaluate your concern kindly provide your correct loan account number and PAN details.

Please be assured that, on receipt of the said details your concern will be evaluated on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.
Verified Support
Jul 06, 2021
Fullerton India Credit Customer Care's response
Dear Sir / Ma’am,

This is with reference to your concern pertaining to your loan with FICCL.

We are awaiting your correct loan account number and PAN details for evaluation.

Please be assured that, on receipt of the said details your concern will be evaluated on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.
Verified Support
Jul 07, 2021
Fullerton India Credit Customer Care's response
Dear Sir / Ma’am,

This is with reference to your concern pertaining to your loan with FICCL.

We have been continuously following up for your correct loan account number and PAN details for evaluation however, there had been no response from your side.
Hence, we are closing your request, whilst requesting you to revert with the requisite details as per your convenience.

Once we receive your details, we will evaluate your concern on priority.

In case of any further queries pertaining to your loan account, please get in touch with us at [protected]@fullertonindia.com.

Thanking You,

Customer Complaint Redressal Cell (CCRC)
Fullerton India Credit Co. Ltd.
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    Fullerton India Credit Phone
    +91 22 6749 1234 [Corp Office]
    Fullerton India Credit Address
    Supreme Business Park, Floors 5 & 6, B Wing, Supreme IT Park, Supreme City, Powai, Mumbai, Maharashtra, India - 400076
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