[Resolved] Fullerton India Credit — no help given for foreclosure of the loan

3891harsha

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 40083

Loan account number "[protected]"

I want to close this loan account by making the payment. However fullerton india is not helping with this loan closure. Everytime they say foreclosure team will call back. However no one from that team calls back. Reason given is number not reachable. However their top-up team calls 3-4 times a day and somehow they are able to get through.

I have all the call recordings and emails where i have requested for the loan closure before 5th september (Emi date).

I also requested them to cancel my ecs. They refused to do so.

The customer service team refuses to give contact details of the foreclosure team and keeps saying i will get a call back.

Here is the complaint id 4980938

Kindly help as i cannot pay 2 emis. I want to close this one.

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Oct 15, 2018

Complaint marked as Resolved

Fullerton India Credit customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2018

Fullerton India Credit Customer Care's response Hi Harsha, we regret to note the content of your feedback. We are concerned and are here to assist you. Allow us time till September 4, 2018 to check and update you -Fullerton India.

Verified Support

Sep 04, 2018

Fullerton India Credit Customer Care's response Hi Harsha, we tried contacting you today, however, there was no response. Request you to share the suitable time to connect and guide you on the request -Fullerton India.

Verified Support

Sep 08, 2018

Fullerton India Credit Customer Care's response Hi Harsha, we have shared foreclosure details on your registered email ID. Trust you will find the same in order. Please feel free to write to us at [protected]@fullertonindia.com in case of further assistance -Fullerton India.