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[Resolved]  Fullerton India Credit — reported hard inquiry even for soft inquiry for loan

Hello sir/madam,
During march 2019 i was looking for loan and i received call from fullerton india employee requesting for taking loan from them. I rejected there offer because of their high interest rate and resulted in hard enquiry by them on 09/03/2019. That resulted in 76 points down in the credit score by experien as i can see this on Because of that bad score reported by fullerton i am unable get new credits or loans. Please help
Complaint marked as Resolved 2020-02-08 20:59:58

Complaint Status

[Jan 04, 2020] Fullerton India Credit customer support has been notified about the posted complaint.
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Fullerton India Credit Customer Care's response Jan 06, 2020
Hi Nilesh, we are sorry for the inconvenience caused. We request you to share your contact details where our agent contacted you for loan application. Once we get the details we will check at our end and shall revert with an update or alternately, you can write to us on [protected] mentioning 'Consumer Complaint' in the subject line for a faster resolution - Fullerton India
Verified Support
Fullerton India Credit Customer Care's response Jan 08, 2020
Hi Nilesh, in absence of details, We are closing your request, whilst requesting you to revert with the required details as per your convenience. Once we receive your details, we will process your request on priority - Fullerton India
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