FURLENCO IS THE WORST WHEN IT COMES TO COUSTOMER CARE
Disgusting customer care, which has no accountability n can only lead to the harassment of its customer.
After one n a half year of renting when I finally ended the subscription, the pickup agents who were scheduled to pickup the furniture didn’t turn up on the scheduled date because of his personal problem. After a lot of hit n miss a final date was decided after a delay of a month n all because the pickup agent wanted to come at his own cinvinient time which was clashing with ours. Finally during the pickup he broke my wifi router while transporting the furniture. All this happened n the so called customer care was duly informed about the same.
Till date which is almost 3 months I am following up with them to settle my account n instead to refunding my security deposit n compensation of the broken router they are forcing me n harassing to pay off n entire months rent. Everytime I call them they will make me repeat the whole ordeal n give excuses regarding the case. False promises to getting back with a solution enrytime.
In fact I told them that I do not wish to get any claims of security deposit n compensation just to finish this case. To which they positively replied to wave off n finish the case. But all in vein. Till date I receive calls from their harassing recovery agents.
Overall I urge people to stay away from this company i[censored] want to save urself from this harassment Was this information helpful? | 
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