Furniture Bazaar — DELAY IN DELIVERY
Dear Ms. Priya,
I have purchased a Star Bedroom Set comprising of a Queen size Bed,An almira,2 storage and a side table from Furniture Bazaar at Big Bazaar, Ambience Mall, Vasant Kunj, New Delhi paying full amount of Rs. 18998/- through Bill number T-8/35512 Ad-460 DATED 20/01/13.
The items were supposed to be delivered in 3 days as told by the sales person and in return I got delivered the Queen size bed, An Almira only after 2 days of purchase telling that the side table and 2 storage will be delivered in next 3 days due to some internal indent problems but today it is 07/02/13 now and it is still not delivered even after repeated reminders from my side; every time I am being told that the delivery shall be made in couple of days. Now, I have to relocate to Ahmedabad as I changed my Job and supposed to join there by 10.02.13, I expect to get my goods delivered at any cost.
I have made several calls to the customer service but they make blind promises to deliver "by tomorrow!". They never called me back updating the status of my order. For the mistake of buying from there I am hoping their tomorrow comes soon. This customer service and handling complaints is pathetic to say the least.
A big giant like big bazaar should not trouble customer like this. I want my goods to be delivered tomorrow itself. A single day delay in delivery should compensate me for breach of trust and commitments to the customer which may lead to file a formal complain to consumer forum.
Hope you will understand my problem and help me to resolve the issue ASAP.
Thanks & Regards
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