National Plastic — Chair broken while normal usage in 6 months

Address:

Kerala

I have purchased one Delhi Chair (Virgin Plastic) Serial No[protected] from Big bazzaar , Trivandrum on Sept 2012.

It was uncomfortable while sitting in that chair. This chair used to widen its legs when an adult person sits. Today, it crumbled under the load of a 72 Kg person.

The product design of this chair is very bad. It does not have any ribs and fillets for load carrying. It has some reinforcing arrangements, but it is only for aesthetic purpose. It does any add any value to its load bearing capacity,

I have remaining 3 chairs which i procured from Nilkamal Industries which i had been used for past 2 years without any problem. Its design is nearly same Delhi chair design, but it has more load carrying capacity.

We belong to middle class society. I bought this chair hoping that it will satisfy my house needs. But I didn't think that a good company like you will manufacture a chair like this. Please inform me what i should i do with this broken chair.

Attaching the copy of the same for your reference of the broken chair.

Regards
Resmy
[protected]@gmail.com