[Resolved]  Future Choice / Ambience Water Solutions & Marketing — Please refund my money

Address:Gautam Buddh Nagar, Uttar Pradesh, 208025
Website:futurechoice.co.in

Hi,
I had applied for beverage products distributorship of future choice group for the city of kanpur (U. P). Soon we got in contact with the executives and i decided to personally visit their noida office on march 21, 2017. I was greeted by mr. Gaurav sharma who convinced me of future choice's products and services. Convinced by his talks i handed mr. Gaurav a cheque of rs 10, 000/- to block my location and filled a distributorship form. I was assured that one sample each of all the beverage products will be couriered to me since the samples present at the factory were of old packing and just single piece. I could not even taste their products thinking that i will rather discuss the samples. I kept calling mr. Gaurav untill on 31st march i came to know that he has left the company and no body else in the company knew about my deal. After calling on landline for more than one week i got in touch with mr. Khalid who advised me to start from scratch and talk to him and send the distributorship form again. I requested him to send the samples to which he first refused and then after losing about 10 days. I got 3 leaking bottles of future choice, totally wrecked and crushed. I was amazed at the unprofessional packing by the company.
First, i did not get complete set of the product line (Juice, soda, etc)
Second, the samples send were completely damaged (Check attached image)
Frustrated i called khalid again. His response was the most shocking response i've heard "sir isme me kuch nai kr skta.. Aap dispatch valo se bat kro"
I asked him to give me no of dispatch to which he said "sir mere pass dispatch ka no nai hai"
I asked him to give no of his senior "sir hume unka no dena allowed nai hai"
Frustrated again i asked for my refund calling quits to this unprofessional attitude

My appeal: please refund my money before i resort to legal actions and all the negative publicity of your company's attitude and behavior.
I do not like to invest so much time for a petty amount of rs 10, 000 but if i do i make sure you people loose double.
I have mailed my bank details to khalid to which i still have not received any response.

Hope to receive a reply here
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Jul 14, 2017
Complaint marked as Resolved 
Future Choice / Ambience Water Solutions & Marketing customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2017
Future Choice / Ambience Water Solutions & Marketing Customer Care's response
Dear Mr. Vikas,
We are sorry for the inconvenience caused. We will try the best to resolve the issue. We request you to share your contact details and deal documents too on [protected]@futurechoicegroup.co.in.
Thank you
Verified Support
Jun 13, 2017
Future Choice / Ambience Water Solutions & Marketing Customer Care's response
Hi again,
As we get information from our company, your amount has been refunded. Please check the same mark your complaint as resolved.
Thank you
Complaint comments 

Comments

The products of future choice is very very good and service is very prompt. No need to follow up for resolutions of complaints.

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    Future Choice / Ambience Water Solutions & Marketing Phone
    +91 12 0487 2777
    Future Choice / Ambience Water Solutions & Marketing Address
    Future Choice House, F-433, Sector-63, Noida, Uttar Pradesh, India - 201301
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