| Address: | CABIN NO.7, D-3 LGF KALKAJI NEW DELHI South Delhi DL 110019, Doing business as Future Choice Club with office G-14, 2nd Floor, Sector 3, Noida, Uttar |
I and my spouse attended an event organized by the sales teams on 19th July
21 at 7:00 PM. I received a call from your team and the code is shared by Amit Gupta[protected].
We attended the event and raised many queries and the sales guys answered our queries. Based on the answer we
decided to go for the membership and they did not share the term and condition booklet. When they shared the
document it was too late 10:30 PM and they assured us that what has been said is the same as mentioned in the
booklet.
We collected the booklet and came back home. In the morning I went through the terms and conditions. which are
different from what the sales guys told us. I called Abhishek and requested not to proceed for the membership and
refund the amount. The same has been shared with Amit Gupta and Abhishek on whatsapp.
Same information I conveyed on the verification call I received ([protected]).
Here is the list of items which sales guys missguided us.
Our kids will be considered as adult. The age criteria was not clarified.
Holidays will be lapsed if not consumed and we were misinformed about the same, we were told that we can
carry forward our holidays. AMC will be required only if we are availing the holidays
In Broucher 25% deduction is written whereas we were told that the entire amount will be refunded if we are
not satisfied with the services after deducting the holidays consumed based on prorata [ total amount paid / no
of holidays alloted) = per holidays charge].
We can not go to the same property in the consecutive year where we already booked.
Breakfast will be included and other facilities and services in the resort will be free of cost. we will be provided
with a caretaker for our kids (Covered under AMC charges). While in the agreement it is written all services are
paid.
Booking subject to availability is mentioned and you have told about the confirmed booking on max 15 days
notice.
Purchaser can request for 2 apartments/room only subject to availability. I already said we go on holidays in
groups and more than 1 room is required.
All requests for holidays shall be subject to eligibility and availability only.
Purchaser will have to pay taxes and other services as levied by the government. but we were told all are
covered in AMC charges.
It is mentioned AMC charge may change but you mentioned the charges will be fixed 8999 + GST.
Purchaser is allowed to split his purchased nights with a minimum usage of 02 nights, but you told us we can
split as per our requirement.
They have not cancelled my membership and agreed on all the condition and shared the same on letter head. Even though I was having feeling of cheated.
I requested booking twice and they unable to provide the same I again requested them to cancel my membership but not ready to listen. On third request they shared the voucher to experience the holiday. On reaching the hotel I was surprised the condition of room was very bad and all the amenities in the hotel was not up to 1 * property. I immediately called and updated to them and requested again to refund and cancel by membership.
Even after multiple followup they are not refunding the amount.
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