| Address: | G-14, II nd Floor , Sector - 03, Noida |
Date- 13.02.2022
Company approached us through various phone calls, and Mr. K S Pandey along with Mr. Akshay visited us, and explained about membership plans. And we paid one time lumpsum amount of INR 1, 45, 000/- and avail holidays for 10 years.
We were also told that we can cancel our membership within 7 days of buying it with full refund.
After, the payment was made, Sales executives quickly got signed the agreement. While signing we asked, what is this Admin Fee of INR 36, 250/-. They said that it is company's internal figures, you don't have anything to do with this.
Later on, when we read the agreement, we were not satisfied with that, and We dropped an email to cancel the membership within 3 hours of buying it.
We received a reply from the company on the above email, that we will have to visit their office and meet senior official. When we visited, we met Mr. Dheerendra, who represented himself as National Head of the company, who looks after the refund. He shocked us by saying- Why did you believe on Sales person's verbal commitments?
He also said that as per clause 5 of the agreement, you will get a refund after deduction of Admin Fee of 36, 250/-. He further told us that we will get an email for this within a day or two.
As we got already cheated on verbal commitments, we asked him to give it in writing to us. He did that, adding that, refund will be processed after managements' approval.
We requested on email for Invoice as well as Credit Note as we want to cancel the membership. However, they did not send any of the above documents.
Now, we get an email that your refund request has not been approved by management and we are forced to continue the membership.
Please help me get my money back since this is purely a fraud that has happened to me.
Thanking You,
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