[Resolved]  Future Generali — REfund my premium money

Address:Baran, Rajasthan

hello, sir my self mukesh kumar. my policy number is 01258353 agent name AB Insurance brokers pvt ltd .my home address is BRAMAN V KIRAD BASTI WARD NO. 7 BADAN BOHAT BARAN RAJASTHAN 325222. AGENT call me and tell me about policy base loan . they sold me an insurance policy stating that company will give 3 lacs cash upfront to use and u can pay it in 10 yrs .the amount of being 30000/- per year. agent miss selling the policy. they fully convinced me. i m unware of all that fraud happen with me. when i knew about all that i submitted my bond to the branch office kota rajasthan on 19 th of may 2015 for the free look cancellation and refund my money back . i received my bond on 7th may 2015 .kota branch accept my request and tell me to wait for ten to fifteen working days, ur check will be delivered to ur home address. after 15 days i call to the toll free for status of my request .they tell me that company decline my free look request as the policy is beyond free look.company dispatch ur bond on 28 april.2015 so its in beyond free look.even i submitted bond in 15 days .executive tell me that free look days counted from the date of dispatch date of policy bond .sir how can be declined free look request on the basis of dispatch date .free look period is valid 15 days from the received date of bond .company dispatch 28 april how can be i received on the same date n time .sir plzzz help me .i m very poor person and i cant afford this policy . plzzz refund my money back.
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Complaint marked as Resolved 
Future Generali customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2015
Future Generali Customer Care's response
Dear Mukesh,

We are extremely sorry to hear about your experience. We do not have any loan based policy and urge users to immediately report such activities and offers.

Based on the details provided, we are investigating this matter and will get back to you soon.

Regards,
Team Future Generali
Complaint comments 

Comments

Yet there is no response at all .
I got your reply through your booklet date on 5/06/2015 that you are not cancel my policy due to reason that you dispatched my policy on 17/04/2015 and the same was delivered at your address on 19/05/2015 via registered post with AWB no- RT[protected]IN.
But this record is not true as per all papers i got policy on dated 7/05/2015 and i serving for cancellation dated on 19/05/2015 as per your 15 days cancellation policy process.
The dispatched dated clearly mention on the bond paper date and code is RL[protected]/04/2015
C[protected]
For this statement i attached some files that proved dispatched date clearly .
Please have a look at the attachments
I already send these image through email at Ur customer care team

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