[Resolved] Future Generali — regarding executive behavior or improper information | |||||
Dear sir, I have already sent a mail i did not get any call or mail from future generali. I am not happy to tell you that your executive's behavior and customer service is not good after taking policy with them. There are lots of conflicts and problems we are facing but they people are ignoring us and they didn't pick our calls. I got 2 calls with different - different executive with different - different number and both are telling me different benefits of same policy cover which i bought. Then i informed to your customer care executive they also tell us benefits. He also confused me about the policy. When i asked them about to cancel the policy then they said, after receiving the documents we can cancel our policy within 15 days. Customer care executive said, you have to pay rs.29500/year for 10 years & after that we will get the benefit next 11 to 20 years and your 2 policy seller said i have to pay rs.30000/year for 10 years after that we will get all the maturity amount in 11th year and everybody is telling me different - different maturity amount. Now yesterday i got a massage from my bank ach debit mandate registered for rs. 31500. Which is shocking for me. I have also informed them to update my address and e. Mail id (Both have been updated), so that i can receive policy documents on my e-mail as well as my address but still i didn't get policy documents on my mail id. So i am fed-up with your services and behavior of your executive. If will take the policy then i have to face 10 years or 20 years which i really don't want. I am not in the town, my family member received my policy documents on saturday (11-nov.-17). Please cancel my policy immediately because i am out of the station for a month due to my office visit. Please suggest is there any online procedure to cancel the policy please tell me, so that i can cancel the policy. Please cancel my policy immediately... Policy number[protected] Policy holder - hemant sharma Thanks & regards, Hemant sharma Was this information helpful? | |||||
Nov 27, 2017 Complaint marked as Resolved They called me but I was in meeting so told to executive that call me after an hour... After that no one call me back, still I am waiting for call. They didn't take any step after that, even they didn't call me back or mail. Future Generali customer support has been notified about the posted complaint. Verified Support Nov 21, 2017 Future Generali Customer Care's response Dear Hemant, We regret the unpleasant experience & inconvenience caused. The policy which you are holding is a Life Insurance product and this page caters to General Insurance. However, we will pass on these details to our life insurance team who will look into the issue and get in touch with you. Regards, Future Generali India Insurance | |||||
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Mere ko company me kaam karte hue 3 month ho gye vha p mere ko 1 month ki salary de or bolte rhe hold p h 3 month baad nikal deya or bole ki nhi milyegi salary karlo kya karna h
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Indiabulls Finance Centre, Tower 3, 6th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai, Maharashtra, India - 400013
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