[Resolved] Gaana.com — 399 deducted after cancelling subscription and disabling auto renewal

Logu Easwaramoorthy

from Coimbatore, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641014

Hi

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

i've cancelled my subscription and also disabled auto renewal before two months but i've been charged with ₹399 on (September 10, 2019)

So i request you to cancel the subscription and refund me the amount back.

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

Registered id : [protected]@gmail.com

Thank you

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Oct 26, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Our team has advised the correct information explaining the reason of deduction as the user is clearly intimated while putting the card details that there will be a renewal on the plan.

You can refer to the attached screenshot for the same.

If you wish to further connect with this then please write to us at [protected]@gaana.com, we will be happy to assist you further.

Regards,
Gaana Support Team