[Resolved] Gaana.com — auto renewal of service without prior notification and no option to cancel subscription

Chirag Khera

from Noida, Uttar Pradesh

Address:

A-303 Maurya Appts Patparganj, New Delhi, Delhi, 110092

I subscribed the gaana.com service via a coupon a got on Uber,
unfortunately the service has been auto-renewed without giving me any prior
notification (transaction ID-1wysui_q1ukxc) and I cannot find the option to
cancel my subscription.
I would like to get a full refund of the amount that has been deducted from
my account and the cancellation of the auto-renewal. I would also suggest
you to add a feature in your application to cancel auto renewal.

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Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team