[Resolved] Gaana.com — bought subscription of gaana got some features but unable to download songs

 
1 Review
India
 Kunal996 on Mar 13, 2019
As i have brought the gaana subscription and got it but as gaana has already given me 30days trial but i'm not able to download any song litrely not even a single song the app doesn't even give any errors regarding downloads and it's just simply says retry and try to login and log out several times and even uninstalled and reinstalled the app several times still facing the same problem and your chat support team is not supportive.

As if the issue is not resolved then i have to forcefully cancel my subscription before it starts
Complaint marked as Resolved May 7, 2019

Complaint Status


[Mar 13, 2019] Gaana.com customer support has been notified about the posted complaint.
Verified Support
Gaana.com Customer Care's response, Apr 02, 2019
Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We would request you to send us an email at [protected]@gaana.com with your registered details so that we can accordingly share the code details as we are unable to find any details under the shared email id.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team
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    Gaana.com - bought subscription of gaana got some features but unable to download songs