[Resolved] Gaana.com — cancel my gaana plus subscription along with auto renewal from credit card
ShShibaji Chattopadhaya on Jan 22, 2020
I subscribed to gaana plus yesterday by using promo coupon from flipkart and they took my credit card details for auto renewal, but i was shocked to see there was no option to terminate my subscription. Even after several emails and messages through their help chat no one responded. Moreover they blocked my emails saying that i have reached the maximum no. Of open messages. I want to cancel my gaana plus subscription along with my auto renewal through credit card asap. My registered email id is: [protected]@gmail.com. Kindly look into the matter and resolve my issue immediately. This is ridiculous service support from gaana. It's like cheating customers.
Thanks & regards,
Manisha reddy gilella.
Complaint marked as Resolved Feb 21, 2020
The issue was resolved by gaana via email.
[Jan 22, 2020] Gaana.com customer support has been notified about the posted complaint.
Verified SupportGaana.com Customer Care's response, Feb 21, 2020
Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.
We do understand your concern regarding the auto renewal.
Please be informed that our team responded to you the same over the email, it takes some time to review the concern so that we can share correct solution with the user.
The auto renewal is already canceled and no further deduction will be done.
Please let us know if you need any further help.
Gaana Support Team
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