[Resolved] Gaana.com — cannot download in spite of having valid subscription | |||||
Have been trying to download songs since 17.2.18. But cannot do it as it is asking for fresh subscription, and after selecting the option it is saying that my gaana subscription is valid till july 2018... I tried logging out and logged in again, n tried the same process but it wouldnt go ahead... Also trie to add one moth subscription but still i said the same thing and wouldnt go ahead... Pl advice what to do to rectify the problem and i can download the songs. Rgds Roochir [protected] Was this information helpful? | |||||
Mar 25, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Feb 12, 2018 sakharam kharwat's response Stop my monthly subscription payment
Feb 12, 2018 sakharam kharwat's response Hi I am mr.sakharam kharwat .I have subscribed your a Gaana download services for a one month subscription I have enjoyed it very well.now I don't want to continue the same services or download . today I got a massage that you have deducted a 99 rupes from my account.so please stop that emedetly.or refund me in a same account which I have provided to you.thank you
Verified Support Feb 20, 2018 Gaana.com Customer Care's response Hi Roochir, Greetings from Gaana! We regret the inconvenience caused. It seems that you are logged in to the wrong account on Gaana due to which you are unable to download the songs. The subscription must be active on some other account. We request you to please share your registered email id on Gaana with our support team at [protected]@gaana.com so that we can trace the subscription and help you better. Waiting to hear from you. Thanks, Gaana Support Team! | |||||
 2 Comments | |||||
Comments
Please note that i m playing top 50 international songs in gaana on my lappy
Im not able to listen some part(5 secs )of some songs
i have a problem with So Far Away
Im not able to listen some part(5 secs )of some songs
i have a problem with So Far Away
Gaana.com Customer Care's response, Mar 1, 2018
Verified Support
Hi Prem,
Greetings from Gaana!
We regret the inconvenience caused and sorry for the issue you are facing. It would be really helpful if you can please share your registered id on Gaana and some more details about the issue with our support team at feedback@gaana.com so that we can investigate the issue and help you better.
Looking forward to hearing from you.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused and sorry for the issue you are facing. It would be really helpful if you can please share your registered id on Gaana and some more details about the issue with our support team at feedback@gaana.com so that we can investigate the issue and help you better.
Looking forward to hearing from you.
Thanks,
Gaana Support Team!
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Greetings from Gaana!
We regret the inconvenience caused. As we do not have your email id here, we request you to please share your registered id on Gaana with our support team at feedback@gaana.com so that we can look into the issue and help you better.
Looking forward to your email.
Thanks,
Gaana Support Team!