[Resolved]  Gaana.com — cheating money by providing misleading information

Address:Kota, Rajasthan, 325208
Website:GAANA.COM

I surfed into gaana.com website and came to discover that i had to subscribe for downloading songs. There are various offers. The first one was one month subscription chargin rs. 99 which will allow unlimited download. I paid rs. 99 for one month subscription but i am unable download even single song. Whenever i click on download on particlualr song, pop up surfaces saying download gaana.com on your android mobile.

I had no choice but to download the gaana ap on my mobile phone. I logged in and tried to download the song. Again i failed to download as it says some different cooked story. It says my mobile is not in sync with gaana.com.

Eventually i realised my hard earned money has been cheated by the website gaana.com.
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Oct 28, 2018
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
Gaana.com Customer Care's response
Dear Shreeram,
Greetings from Gaana!!

We don't offer download feature on Gaana website. The same is mentioned in our website subscription page.
Please share your registered id on Gaana as well as the screenshot of the error message you are getting while trying to download songs with our support team from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana
Complaint comments 

Comments

I have opted for gana+ by subscribing to 1 year package along with 1 year free subscription for SONY liv

My reg Mob no : [protected]
Enaki : [protected]@gmail.com
Kindly send me the subscription cousin for SONYliv

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