[Resolved] Gaana.com — debited my card without seeking permission

jatin gurnani

from Delhi, Delhi

Address:

568 lane no 17 joshi road karol bagh, 110005

Hi,
I registered my self on gaana with free coupon of 3 month after that app asked me to attach card details to register with a free coupon then i registered with it doesn't mentioned that after 3 month they will auto debit my card i used the app for 1 month i didn't like it much then left it as it is suddenly got a message that gaana app debitted my card i am trying contacting them through emails and calls not even single interaction is being done this is really pathetic

Account no gaana [protected]

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Sep 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction.

For any further issues you send us an email at [protected]@gaana.com.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team