[Resolved] Gaana.com — gaana: auto renewal disabled two months back but money deducted

[Resolved] Gaana.com — gaana: auto renewal disabled two months back but money deducted

R raj890 from Bengaluru, Karnataka

I had already disabled my auto renewal of subscription 2 months back. But they deducted rs 99 now for the subscription which is already disabled my me two months back. Worst service and act of cheating. I want immediate action on this kind o[censored]nprofessional people. Gaana account phone is [protected] I need refund and deletion of account without any of their excuses. Was this information helpful? No (0) Yes (0)
Feb 12, 2020 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern. We do understand your concern regarding the deduction. Gaana always mention the renewal details while choosing the plan. As we have checked, the CS team has already processed the refund and the subscription has also been canceled. Please let us know if you need any further help. Regards, Gaana Support Team
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