[Resolved] Gaana.com — I cannot listen to my downloaded songs. | |||
I am a subscriber to gaana.com through their paid service. As per the agreement subscriber are allowed to to download the songs to their devices. However when i am traveling or when i am poor on network i cannot even listen to my downloaded songs. Message comes stating that the application couldn't recognise the song and it will download the song when i am in good network coverage. This is really frustrating. Was this information helpful? | |||
May 24, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Apr 23, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern. Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction. We do understand your concern. We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue. Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better. Please let us know if you need any further help. Regards, Gaana Support Team | |||
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My subscription is not working but it’s a complaint against your subscription as well as your customer help desk. It’s been 2 days I’m waiting for 1 message. Vaibhav been your agent didn’t even bother to reply the whole time. Just ignored my messages. I need someone to help.