[Resolved] Gaana.com — money deducted from my paytm wallet account without my consent

RDX_Rupayan

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411020

Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money and cancel all my accounts from gaana.

Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud.

Please do the needful asap.

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Jan 25, 2018

Complaint marked as Resolved

Send email on [email protected] and wait for their resolution.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi Rupayan,

Greetings from Gaana!

We regret the inconvenience caused. We will get this checked and help you resolve the issue. Since we do not have your Gaana account id here, we request you to please write to our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

Jan 23, 2018

Updated by RDX_Rupayan Already sent email on the same. Yet to receive any resolution.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi Rupayan,

Thanks for writing to us. As per our email conversation, one of our support specialists has taken care of your issue.

Please write to us for any further questions.

Thanks,
Gaana Support Team!

Jan 23, 2018

Updated by RDX_Rupayan I have raised one request in ([protected]@gaana.com) regarding cancelling the auto renewal subscription from my Gaana account.

Instead of keeping my request and they replied me "Thanks for reaching out, we are not available at present. We have received your query and will get back to you at the earliest once we are available and answer your questions."

And deducted my money without my Consent from my Paytm Wallet.

This is really bad of you, it is a kind of Fraud.

Request you to initiate Refund process ASAP. Otherwise i dare you to challenge in Consumer Court (if required).

Best Regards,
Rupayan Dey
[protected]

Jan 23, 2018

Updated by RDX_Rupayan Received a reply from gaana .com As per them they have cancelled the auto-renewal subscription. However they have not initiated my refund.

Request you to initiate Refund process (INR 208), as i haven't given consent for the same.

Please do the needful.

Best Regards,
Rupayan Dey

Jan 25, 2018

Updated by RDX_Rupayan Thanks ...received the refund of 208.

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Comments

Rahul514

from Kolkata, West Bengal

Amount of Rs 204 debited from my paytm account though I've not opted for any auto renewal
They are not ready to give the refund too
Firstly delink my account and give me back my money as i don't use your services
I want my miney back as soon as possible
Your customer care number is fake as no one picks up the call

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Rahul,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.

Please feel free to write to us at feedback@gaana.com for any questions.

Thanks,
Gaana Support Team!

Shailendrapal

from Vasai-Virar, Maharashtra

I am Shailendra pal need to get my refund coz I didnt renewed my account. Don't need ganna subscription anymore so I need my money back ASAP.

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Shailendra,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. Since we do not have your registered email id here, we request you to please write to our support team with your registered id on Gaana so that we can help you better. Please do write to us at feedback@gaana.com.

Waiting to hear from you.

Thanks,
Gaana Support Team!

Rahul514

from Kolkata, West Bengal

Haven't received the refund yet after emailing
They have just cancelled the auto renewal and not given the refund till now