[Resolved] Gaana.com — monthly subscription: request for cancellation.

Surya Narayana Venkata Nishtala

Address:	Visakhapatnam, Andhra Pradesh, 530017
Website:	Gaand.com

My login id : suryanve @gmail.com
Mobile no :[protected]
Transaction id : c1i1c_p4cozi

I’ve registered for your website yesterday and subscribed for a monthly subscription and i am in a free trial period. As your app is not easily managed & i am not happy with it, i want to cancel my subscription. Please cancel it.

Sincerely,

Surya narayana, nv

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Mar 30, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi Surya,

Greetings from Gaana!

It's disheartening to know that you want to cancel the auto-renewal of your subscription. It would be really helpful if you can please share the reason for the same so that we can try to improve your experience.

As your subscription is through iTunes, you would need to cancel it from your iTunes store account before the trial period expires on 18th March. Please login to your iTunes store account and in the subscriptions page, you can cancel the Gaana plus subscription. You can also visit the following link for the same.

http://support.apple.com/kb/ht4098

Turning off auto-renewing subscriptions on an iOS device provides you with the steps to turn off auto-renewals on your iOS device.

We would love to know about your experience and the issues you may have faced while using the service. Please do share your inputs with our team at [protected]@gaana.com.

Thanks,
Gaana Support Team!