[Resolved] Gaana.com — no option to unsubscribe the plus membership

[Resolved] Gaana.com — no option to unsubscribe the plus membership

S Shabeeb Ali from Kodungallur, Kerala

I have subscribed to plus membership by giving my credit card details. Now i wanted to stop the plus membership as i don't wish to pay anymore. Gaana is already taken money from my credit card, which i don't given access to them. I wanted to stop this auto debit as early as possible. Please help me with this. Registered email id is sbb. [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Nov 28, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Oct 23, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the auto renewal . As requested, the auto renewal has been removed and no further deduction will be done. For any further queries please send us an email at [protected]@gaana.com with the your registered details. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help. Regards, Gaana Support Team
2 Comments	Share
Submit Close

Related Gaana.com reviews

View all 721 Gaana.com Reviews

Comments

Amarnath A

from Mumbai, Maharashtra

Hi you have taken my.money without any notifications .so cancel my account send my money back to my account . I am in out of station without permission you have taken.my money without any notification or.message i am strugulling in other place so cancel my.pack send amount to.my account
Gana number [protected]

Hariramaprasad

I am not sure when I enabled Gaana subscription. Its getting charged every month $3.99
This seems a worst thing with Gaana. With out customer contest, they are stealing money from people.
I don't want to pay to Gaana .
I don't see option to unsubscribe in the mobile App.