[Resolved] Gaana.com — renewal of subscription | |||
I got renewed my gaana monthly subscription on 31.10.2017 through my sbi debit-card. The amount of monthly subscription is rs. 99/- p. M. But due to some technical error my subscription was deducted twice. The copy of my bank statement is also annexed. But on my mobile app, shows that "your gaana+ subscription has expired. Please do needful done and active the gaana+ on my mobile. Was this information helpful? | |||
Jan 1, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Dec 01, 2017 Gaana.com Customer Care's response Hi Ram, We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.Regards Gaana Support Team | |||
 4 Comments | |||
Comments
U subscribe for one year but after 4 month i cant download any song
My contact no [protected]
My contact no [protected]
Gaana.com Customer Care's response, Dec 1, 2017
Verified Support
Hi Amit,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
Hi,
I have paid Rs99 for downloading songs and enjoying it. But not able to download songs and when I click to download a song it is taking me to pay page which I have already paid for 1 month. Solve the issue as soon as possible or otherwise refund the money.
I have paid Rs99 for downloading songs and enjoying it. But not able to download songs and when I click to download a song it is taking me to pay page which I have already paid for 1 month. Solve the issue as soon as possible or otherwise refund the money.
Gaana.com Customer Care's response, Dec 1, 2017
Verified Support
Hi Pallavi,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
I have suscribed ganna 99 by my debit card but no song can be downloaded i have suscribed ganna on 17 november 2017. i want to contact costomer care but it is not working so i just want to downlaod the songs so help me with that.
Gaana.com Customer Care's response, Dec 1, 2017
Verified Support
Hi Animesh,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.
Regards
Gaana Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
721
Pending
0
Resolved
251
View all 721 Gaana.com reviews & complaints
View all Gaana.com contact information
kindly tell me the procedure of downloading the songs.
We don't offer downloads on website. The download feature is available only on Gaana mobile app Android & iOS.
Please login with your id on Gaana app and try downloading the songs.
If you face any issues then do let us know at feedback@gaana.com.
Regards
Gaana Support Team