[Resolved] Gaana.com — not received sony liv activation code

life of sam

from Sambalpur, Odisha

Address:	Kolkata, West Bengal, 700084
Website:	www.gaana.com

Hello, i have subscribed for gaana+sony liv premium subscription for 1 year at 499rs. I have made the payment from gaana app. Bt i have not received any coupon code via mail or sms. Please activate the premium subscription for sony liv or send me the coupon code for sony liv subscription. My login email id is [protected]@gmail.com and my mobile no is [protected]. I have tried several time to reach them through mail and in app help chat. But no one helped my.. Pls look into this matter.. Thank you

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Nov 29, 2018

Complaint marked as Resolved

Gaana has sent me the required coupon code to me without any further delay.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards, to your concern please be informed our support representative has already shared the SONY LIV code with you.

Kindly let us know if you need any further help, you can contact us at [protected]@gaana.com.

Regards,
Gaana Support Team

Nov 29, 2018

Updated by life of sam Thank you cunsumetcomplaints.com, i have received the code from gaana.com.