[Resolved] Gaana.com — regarding subscription plan

amit007shah

from Mumbai, Maharashtra

Address:

ajabpur kalan dharampur dehradun uttarakhand, Dehradun, Uttarakhand, 248001

I subscribed 1 yrs (One year) gaana plan on 13 february 2019. For this plan they had charged rs 399.00 on my axis bank a/c, & its charge id is pur/www gaana com/gurgaon/0000000000000000000000000/seq no[protected]. Recently i have bought new mobile phone but now this plan aren't working on new phone.
So please solve this problem as soon as possible.

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Oct 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the subscription.

We would request you to send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we request you to liaise up with merchant for further assistance. Regards, Team Axis Bank

Purusothaman Sarvesan

from Mumbai, Maharashtra

I was paid for subscription of 1 year gaana plus pack.
But now I can’t able to download song. It again asking to subscribe. But I was already paid.
Please take a necessary action for subscription of my 1 year pack.

Regards
Purusothaman
5790

[email protected]

from Delhi, Delhi

Dear Team,

I want to deactivate or delete my gaana account linked with my mobile number [protected] urgently. Do needful by end of the day. I want to link my mobile to my actual account i.e. linked to my email id lkkithakur.[protected]@gmail.com

Zain sheikh

from Nagpur, Maharashtra

I have buyed a bundled pack of Gaana and Sonyliv sub but i have not received the code till now😨 I want the help from Gaana and have contacted them but they are just not replying me😒