[Resolved]  Gaana.com — songs are not downloaded to the computer drive.

Address:Cuttack, Odisha, 753013
Website:gana.com

Please provided the required information that how to copied the downloaded songs to my computer drive as i have contributed for yearly membership fees.
My phone no - [protected], mail id - [protected]@gmail.com. Actualy i want to save the songs in my computer drive. Please do need full
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Feb 9, 2019
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Dec 16, 2018
Updated by anil kumar bardhan
songs are not downloaded to the computer drive and not copied
Verified Support
Jan 09, 2019
Gaana.com Customer Care's response
Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

However, in regards to your concern we are afraid to inform you that the downloaded songs cannot be copied to the computer drive.

After enrolling for the paid subscription, the user will have ad free streaming experience and also can download the songs and listen to them offline in the app.

You can write back to us if you have any issues further.

Regards,
Gaana Support Team
Complaint comments 

Comments

I have recently got the app, I gave my details to join gaana+ but it didn't happen. I have paid the necessary amount. A point to note is that I bought the scheme using the coupon IIITDGAANA. My money went wasted, please provide a solution.

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