[Resolved] Gaana.com — stop auto renewal monthly subscription of gaana+ | |||||
Last 3 month ago on 24th October, 2017 i have subscribed gaana+ . I have paid the amount through paytm wallet. Now, this month on 22.01.2018 Rs.208 amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent Was this information helpful? | |||||
Mar 23, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Feb 20, 2018 Gaana.com Customer Care's response Hi There, Greetings from Gaana! We regret the inconvenience caused. As checked, you had subscribed to 3 months subscription in Oct during Diwali offer and as per the offer terms, the subscription was set for auto-renewal so that you get 30% discount on every successful renewal. This was the part of the offer, hence the subscription got renewed at the discounted rate of 208/- instead of 297/- of the original cost. If we cancel the auto-renewal, this offer would not be available any further. Still, if you wish to cancel the auto-renewal, please confirm the same so that we can cancel it and you can use the current subscription. Waiting to hear from you. Thanks, Gaana Support Team! | |||||
 5 Comments | |||||
Comments
My gaana subscription was renewed without my permission. The amount was deducted from my account without my permission.please help me to Get my refund
My email id : [protected]@hotmail.com
I tried calling their office number, but no use.
My email id : [protected]@hotmail.com
I tried calling their office number, but no use.
Gaana.com Customer Care's response, Feb 20, 2018
Verified Support
Hi Pranav,
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had shared the steps with you to cancel the subscription. Hope you were able to do that.
Please feel free to write to us at feedback@gaana.com in case you have any question.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had shared the steps with you to cancel the subscription. Hope you were able to do that.
Please feel free to write to us at feedback@gaana.com in case you have any question.
Thanks,
Gaana Support Team!
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Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we have already cancelled the auto-renewal of this subscription.
Please feel free to write to us at feedback@gaana.com for any further questions, we would be happy to assist you.
Thanks,
Gaana Support Team!